Refund & cancellation policy
There is no online checkout on this site. You order on WhatsApp and pay when the battery is delivered, so in the ordinary course we hold none of your money before it arrives and there is nothing to refund. You can cancel free of charge until the battery has been delivered.
The short version
- You order on WhatsApp and pay on delivery, by UPI, cash or card. Where we fit the battery, you pay after installation.
- You can cancel at any time until the battery has been delivered, with no fee. Normally nothing has been paid by then, so there is nothing to refund.
- If you decline a battery at the door, nothing has been paid, so there is nothing to refund.
- If you did pay an advance, it is refunded within 7 business days, to the original payment method.
- A problem after delivery: tell us within 48 hours and we replace the battery free of charge if the reason qualifies. After that, the manufacturer's warranty applies.
How you pay
There is no online payment on this site, and nothing to pay through it. Every order is placed on WhatsApp, and you pay when the battery is delivered, by UPI, cash or card. For a battery we fit, you pay after installation, once you are satisfied with the fitment.
Cancelling before delivery is free
You can cancel at any time until the battery has been delivered, and there is no cancellation fee. To cancel, message us on WhatsApp or call us. The order is cancelled and it costs you nothing. Normally you have paid nothing by then, so there is nothing to refund; if you did pay something in advance, it is returned as described below.
We can say that plainly because of how we take payment: we do not normally take anything before delivery, so there is nothing to deduct a fee from.
If you were going to trade in an old battery, it stays with you. We collect it only when the new battery is installed.
Declining a delivery at the door
If you decide not to take the battery when it arrives, because it is the wrong model, because it is damaged, or for any other reason, nothing has been paid, so there is nothing to refund.
If the battery was wrong or damaged, tell us on WhatsApp what was wrong, with a photo if you can, and we will arrange the right one. The replacement policy covers that.
If you paid something in advance
We do not normally take payment in advance. If you did pay something before delivery and the order is then cancelled or cannot be fulfilled, we refund it within 7 business days, to the original payment method: back to the same UPI ID or card, or in cash if you paid in cash. We will confirm the details with you on WhatsApp.
After the battery has been delivered
Once a battery has been delivered, fitted and paid for, a problem with it is handled under the replacement policy. If you tell us within 48 hours of delivery, we replace the battery free of charge when the reason is: dead on arrival, wrong product delivered, damaged in transit or manufacturing defect. After that, the manufacturer's warranty applies, and we raise and handle the claim for you.
If you think a refund is the right outcome in your case, ask us on WhatsApp.
Cancellation and refund questions
Can I cancel a battery order?
Yes. You can cancel at any time until the battery has been delivered, and there is no cancellation fee. Message us on WhatsApp or call us. We do not normally take payment before delivery, so you will usually have paid nothing and there is nothing to refund.
Is there a cancellation charge?
No, we charge nothing to cancel. We do not normally take payment before delivery, so there is nothing to deduct a fee from. Cancel any time before the battery reaches you, on WhatsApp or by phone.
Do I have to pay online or in advance?
No. There is no online payment on this site. You order on WhatsApp and pay when the battery is delivered, by UPI, cash or card. Where we fit the battery, you pay after installation, once you are satisfied with the fitment.
What if I do not want the battery when it arrives?
You do not have to take it. If you decline it at the door, nothing has been paid, so there is nothing to refund. If it was wrong or damaged, tell us on WhatsApp what was wrong, with a photo if you can, and we will arrange the right one.
If I paid an advance, when do I get it back?
We do not normally take payment in advance. If you did pay something before delivery and the order is then cancelled or cannot be fulfilled, we refund it within 7 business days, to the original payment method: back to the same UPI ID or card, or in cash if you paid in cash.
Can I get a refund after the battery has been delivered?
A problem after delivery is handled under our replacement policy. Tell us within 48 hours of delivery and we replace the battery free of charge if the reason is: dead on arrival, wrong product delivered, damaged in transit or manufacturing defect. After that, the manufacturer's warranty applies. If you think a refund is the right outcome in your case, ask us on WhatsApp.
Confirm anything specific on WhatsApp before you order
This page describes how we normally work. If something specific matters to you, check it with us on WhatsApp before you order.
Ask on WhatsApp (opens in a new tab)