Replacement policy

There is no online payment on this site. You order on WhatsApp and pay when the battery has been delivered, by UPI, cash or card. Where we fit the battery, you pay after it has been installed and you are satisfied with the fitment. So you can look it over first. Please check that:

• The brand, model and capacity on the battery's label are what you ordered.
• It is new and sealed, with no cracks, leaks or damaged terminals. We do not sell refurbished or reconditioned batteries.
• The warranty card is with it.
• Once it is fitted, your vehicle or inverter starts and runs normally.

If anything looks wrong, say so before you pay.

If what arrives is not what you ordered, or it is damaged, you do not have to accept it and you do not pay for it. Tell the technician or delivery person, then message us on WhatsApp straight away with a photo of the battery and its label.

We will arrange the correct battery, or a replacement, with you. Because nothing is paid before delivery, there is nothing to refund: see the refund and cancellation policy.

If a problem shows up after you have paid, tell us within 48 hours of delivery. We replace the battery free of charge when the reason is one of these:

• Dead on arrival: the battery does not work when it is first fitted.
• Wrong product delivered: not the brand, model or capacity you ordered.
• Damaged in transit: a cracked or leaking case, or broken terminals, from the journey to you.
• Manufacturing defect: a fault in materials or workmanship, found when the battery is inspected.

Message or call us and send a photo of the battery and its label, with your invoice. We may need to inspect or test the battery to confirm the cause, and we then arrange the replacement with you.

We deliver and fit the battery at your door, so a wrong, damaged or dead battery shows up straight away, and 48 hours is time enough to notice it and tell us. A problem that turns up after that is a warranty claim, explained in the next section. The list of what is not covered applies to this replacement too.

After the first 48 hours, the manufacturer's warranty takes over. A fault that appears later is a warranty claim, not a return: a battery that fails a week, a month or a year after delivery is handled under the manufacturer's terms, and we raise and handle the claim for you.

Our batteries carry the manufacturer's warranty. Each product page states the period, and many batteries have a free-replacement period followed by a pro-rata period, for example “72 Months (36M Free + 36M Pro Rata)”.

• Free-replacement period. If the battery fails because of a manufacturing defect, the manufacturer replaces it at no charge.
• Pro-rata period. A covered failure earns a credit towards a new battery, and the credit shrinks as the battery ages. You pay the balance. A pro-rata credit is a discount on a new battery, not a refund.

If a product page shows only one period, with no free and pro-rata split, ask us on WhatsApp how it applies before you order. Inverters, UPS units, stabilizers and RO purifiers carry their own manufacturer's warranty wherever the product page lists one.

Whether a claim is covered is decided under the manufacturer's terms, usually after the battery has been tested. Our guide to battery warranties explains free and pro-rata in more detail.

What the warranty covers

Defects in materials and workmanship.

Neither the free replacement nor the manufacturer's warranty covers a fault that comes from how the battery was handled or used. Any of these voids the warranty:

• Physical damage after delivery: such as a cracked or broken case, bent or broken terminals, or a dropped battery.
• Use outside the application it was sold for: for example, a car starter battery used to run an inverter.
• Damage from a faulty alternator or charging system: where the fault, not the battery, caused the failure.
• Deep discharge: from leaving the vehicle or inverter unused for long periods, so that the battery goes flat.
• Topping up with the wrong liquid: only distilled water should be used.
• A tampered warranty sticker or serial number: removed, defaced or altered.
• Repair or opening by a third party: the battery opened or repaired by anyone other than the manufacturer or its authorised service; taking the caps off to top up with distilled water does not count.

Terms differ between manufacturers, so the warranty card that comes with your battery is the final word. A battery that is simply weak because it is old is not a defect.

We register your purchase and handle warranty claims on your behalf, so you do not have to chase the manufacturer yourself.

1. Message or call us as soon as you notice the problem. If it is within 48 hours of delivery, tell us so.
2. Send a photo of your invoice, a photo of the battery's label and its serial or date-code sticker, and a few words on what is going wrong, such as slow starting or falling backup time.
3. Within 48 hours of delivery, we confirm the cause and, if it is one of the reasons for a free replacement above, arrange the replacement with you. After that, we raise the claim with the manufacturer for you, and the battery may need to be tested before a decision is made.
4. If a warranty claim is accepted, you receive a replacement battery in the free period, or a credit towards a new one in the pro-rata period.

• Your invoice. Keep a photo of it on your phone as well as the paper copy.
• The warranty card that came with the battery.
• The serial number and date-code sticker on the battery. Do not remove or damage it.
• If you traded in an old battery: its warranty does not carry over to the new one. The new battery's warranty normally runs from the date on the new invoice.

We deliver across Delhi NCR. We confirm a same-day or next-day slot for your area on WhatsApp, when you order.

We offer free doorstep installation on the categories that carry it; each product page shows what applies. Where old-battery exchange applies, we collect your old battery when the new one is installed.

Old-battery exchange is not offered on:

• Inverter Only (no battery)
• Inverter and Battery Combos
• UPS Systems
• Lithium Inverters
• Solar Inverter (PCU)
• Voltage Stabilizers
• RO Water Purifiers
• RO Spare Parts